Project Goal
Design a vending machine or unmanned kiosk business that provides people with valuable products and services. The business must have a solid business proposition and address a pertinent need for a target audience.
Camping areas or mountains are relatively remote, which is difficult to find stores if campers or hikers forget to bring necessities or encounter danger.
Original Business- Beeping Camping Vending Machine
The target audience for this vending machine is hikers, campers, or help-seekers including people chased by wild animals, drowning, or in an emergency health situation.
Mainly generated by solar energy, beeping camping vending machines provide campers and hikers with survival necessities, medical supplies, lifebuoy, and alarms to offer people help in remote areas.
The products sold in this machine including water, nutrition bar, tent, portable bench, swiss knife, battery, lighter, and other necessities and tools.
Although the alarm and lifebuoy are free for people who need help, people can donate freely to support the business if the vending machine saves their lives.
Process and Iterations
Mind Map
1st version: was accepting cashless payments that need to be online to connect to credit card service
2nd version: consider more on the sustainability and limited electricity that power the vending machine
Personas
1st version: persona for the potential user, EMT, and vending machine manager
2nd version: new persona for replenisher and revised potential user persona
Storyboards
1st version: Hiker was able to use a credit card to buy a plastic bottle of water from the vending machine
2nd version: Hiker pay by cash for filling water from the water fountain
3rd version: High-fidelity storyboards of user buying water
Customer Journey Map
1st version: Lack the motivation of donation and people’s experience after using the machine
2nd version: Since the user is happy with the purchase experience, the satisfaction motivates his donation
List of Actions
1st version: allow the hiker to use a credit card to buy a non-sustainable bottle of water
2nd version: substitute credit card to cash for payment and change bottled water to water fountain filling
Task Flows
1st version: tasks of discovering the vending machine, buying water, and donation
2nd version: focus more on how the customer can do with the vending machine
Ecosystem Map
1st version: the map looks busy and does not determine products sold in different areas
2nd version: Add more actors and make the ecosystem map cleaner
Taxonomy Map
1st version: lack one depth levels
2nd version: show all 4 depth levels
3rd version: add pricing to the products and water
Visual Mockups
1st version: lack environment background and in an appropriate size with lifebuoy, keyboards, and coin insert
2nd version: fix the size with lifebuoy, keyboards, and coin insert. The yellow emergency call button is misleading
3rd version: fix the misleading color of the emergency call button.
4th version: add the environment background and person
5th version: make the mockups more realistic by adding the environmental light on the vending machine
The System- Final Version
Mind Map
BOT Diagram
Users Mind Map
Personas
Storyboards
Customer Journey Map
Stock and Flow Diagram
Feedback Loop Diagram
Ecosystem Map
Task Flow
Information Architecture
Taxonomy Map
The Design- Final Version
Visual Mockups
Wireframes-Purchase Products
Wireframes- Water Fountain Coin Insert
Wireframes- Water Fountain Instruction
Wireframes-Lifebuoy, Beeper, and Emergency Call
